Frequently asked questions

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How do I become a vendor on Palletfly.com?

To become a vendor on Palletfly.com, simply press the 'Become a Vendor' button, and fill out a short form. You also have the option to fill out a longer form and submit all your information if you want. Once we receive your application to sell on our site, we will be in touch via email for further steps.

Does Palletfly charge fees?

No, Palletfly does not charge any additional fees to vendors. Our revenue is generated through a markup on the goods offered to us, ensuring that the price you set for your products is the exact amount you'll receive upon a successful sale.

How do I get my products up on Palletfly.com?

Currently, we're in the process of developing a vendor portal with full access for vendors to post and manage their inventory, as well as utilize APIs. However, these functions are not yet built. In the meantime, our team is here to assist you. Simply send your product offers to vendor-inventory@palletfly.com, and we'll take care of the rest. We're dedicated to ensuring a smooth process for you to list and manage your products on our platform.

Will Palletfly buy my inventory upon offering?

Usually not. At Palletfly, we operate on a lean margin strategy, which allows us to provide a wider variety of options to our customers. We typically do not hold stock of goods and primarily function as a facilitator in the complete order process. However, in the case of exceptionally favorable deals, we do have a warehouse facility and can consider purchasing the inventory. This ensures flexibility in our approach to best serve our vendors and customers alike

Do I need to hold goods for Palletfly while there is a pending sale?

No, you're not obligated to hold goods for pending sales. Our system prioritizes flexibility based on confirmed orders, ensuring transactions benefit both parties. While not required, holding goods can help prevent sell-outs and enhance the overall experience. We encourage open communication about inventory availability for efficient sales processing.

Who are Palletfly's main customer base?

We primarily serve online resellers and independent retailers. Our operations are strictly business-to-business (B2B), focusing on providing valuable services and products to those in the retail industry.

Will I be working with Palletfly or Palletfly's Customer?

Currently, we manage all intermediary steps between you and the customer. In the transaction, you'll be dealing directly with us. This setup is designed to streamline the process for you, reducing the need for additional correspondence, paperwork, and customer service efforts on your end. We aim to make the experience as efficient and straightforward as possible for our vendors.

How does Palletfly order?

Once a deal is finalized, we will generate a Purchase Order (PO) based on your specified requirements. If you have an online portal, we have an in-house resource dedicated to submitting orders through your portal.

How does payment work?

We maintain flexibility in our payment process. While we do prefer establishing a line of credit with our vendors to expedite transactions, we understand that different arrangements may be necessary. Rest assured, we have all the necessary paperwork to support our position, ensuring a smooth and secure payment process for both parties.

How does shipping work?

Our approach to shipping is adaptable to accommodate different scenarios. In some cases, we request vendors to dropship orders (in bulk) directly to our customers. Alternatively, we can provide shipping documents directly to our vendors for order fulfillment. In the event that neither of these options is feasible, we also have our own warehouse facilities where we can take possession of goods. This flexibility ensures that we can effectively manage the shipping process based on the specific needs of each transaction.